Fear Not Tarantulas offers the best live arrival guarantee in the industry. We are confident that our packing and shipping methods make the risk of shipping tarantulas very minimal.
You may see other sellers have a disclaimer in their LAG policy that states they are not responsible for "carrier delays". We believe that it is the responsibility of the seller to guarantee the live arrival of a living creature even in the case of carrier delays. If your delivery is delayed because of a mechanical issue with an airplane, weather, or any reason related to the carrier (FedEx), we will still guarantee live arrival.
- The package must be picked up within 2 hours of being available at Fedex. *See below
- For home deliveries, the package must be able to be delivered on the first delivery attempt.
- If you have any concerns at all about the spiderling, it must be reported to us within 1 hour of being picked up or delivered. Even if the spiderling is not moving as expected, let us know right away and we will work with you.
- Provide pictures of the spiderling when reporting a problem.
*There may be times that we require packages to be picked up within an hour of being available. This is usually when due to temperatures and the need to use a heat or cold pack. If that is the case it will be in the email you receive with shipping details.